OMOTTE ORDER & SHIPPING POLICY
(Last Updated October 25, 2022)
- Order Purchase; Pricing
Thank you for visiting the OMOTTE website; Please keep in mind that when you make a purchase on our website, we will process and package your order between 1 – 3 business Days (Handling) and 7 – 15 days to ship and fulfill the order to your provided delivery address (Shipment).
If you have made a purchase for a merchandise, OMOTTE will endeavor to process your order after confirming your purchase within 1-3 business days,Monday to Friday or 7-15 days to deliver the merchandize (due to the impact of COVID-19 which will affect our shipping operations, order processing and shipping time, this reason we pegged the order handling and fulfillment to 15 days).
- Handling: 1 – 3 Days
- Shipment: 7 – 15 Days
You are responsible for reading the full Product listing of the the products before placing your order. By confirming your purchase, you agree to pay all applicable fees, taxes, and other amounts associated with the purchase of the product. Furthermore, you acknowledge your responsibility for VAT and shipping charges.
You agree that, VAT, shipping fees, and similar charges collected at the time of purchase are estimated values and may be subject to change depending on local laws. If additional amounts are assessed, you are responsible for them.
- Shipping your Orders to you
We are currently only shipping to the contiguous 48 United States.
All our orders are shipped via Fedex Logistics; we will send you a notification email when your order is processed for fulfillment. If 24 or 48 hours has passed and you don’t receive a notification email from our Customer Service team (24 hours on weekdays, 48 hours on weekend).
Please check your email’s Spam folder, Or send us a message at [email protected] we will respond to you and update you on the status of your order.
Please ensure all your delivery information, such as delivery address, and phone number is correct. If you provided incorrect or missing information, we may be required to contact you to update your delivery information, which may cause delays in delivering your order. Delays may also occur as a result of Covid-19 clearance.
If you are not at the delivery address when the delivery is made, our logistic agent will deliver a notice card at your door-step to advise on how and where your delivery can be collected. If 3 days has passed after we try to deliver your merchandize and you are yet to pick-up the product at the address indicated in the notice card, we reserve the right to cancel your order without no refund consideration and return the product back to our warehouse to save everyone the trouble.
- Contact Us
If you have any questions about this Shipping Policy, please contact us at [email protected].